Privacy Policy

Company Name: Pro Appliance Repair

Effective Date: [Insert Date]

Last Updated: [Insert Date]

Your privacy is important to us. This Privacy Policy explains how Pro Appliance Repair (“Company,” “we,” “us,” or “our”) collects, uses, protects, and discloses information when you use our website, web pages, client portal, mobile applications, and related services (collectively, the “Site” and “Services”).

This Privacy Policy applies only to this Site and Services and does not apply to any other websites or offline services unless explicitly stated.

BY USING THE SITE OR SERVICES, YOU CONSENT TO THIS PRIVACY POLICY. PLEASE READ IT CAREFULLY.

1. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of Personal Information:

Contact Information

First and last name
Mailing or service address
Email address
Phone number

Identifiers & Technical Information

IP address
Device and browser information
Log files and timestamps
Account or authentication information (where applicable)

Financial Information

Payment card or banking details
(processed securely through third-party payment processors; we do not store full payment details)

Demographic Information

Age or age range
Gender or general demographic data (if voluntarily provided)

Geolocation Data

Approximate location based on IP address or service address

Internet & Electronic Activity

Pages viewed and interactions with the Site
Browsing and navigation behavior
Referral sources and usage patterns

Commercial Information

Services requested or purchased
Appointment and transaction history

Audio & Visual Information

Before-and-after photos or videos of serviced areas
Call recordings or chat transcripts where permitted by law

Inferences

Preferences or tendencies inferred from usage and interactions to improve services and communications

2. How We Use Your Information

We may use Personal Information for the following purposes:

Service & Transactional Purposes

Schedule, manage, and complete service requests
Communicate appointment confirmations and updates
Process payments and billing
Provide customer support

Operational & Analytical Purposes

Improve the Site and Services
Monitor performance and usage trends
Diagnose technical issues

Marketing & Promotional Purposes (With Consent)

Send promotional emails, text messages, or calls
Provide personalized offers or service reminders
Conduct promotions or loyalty initiatives

Content & Reviews

Display reviews or feedback you voluntarily submit
Use photos or media only with explicit marketing consent

3. Communications (Calls, SMS & Email)

By providing your contact information, you consent to receive phone calls, text messages (SMS/MMS), and emails related to:

service updates
appointment confirmations
billing and customer support

Marketing communications are sent only where permitted and consented to.

You may manage your communication preferences at any time:

SMS: Reply STOP to opt out
Email: Use the unsubscribe link in marketing emails
Calls: Contact us to request removal from calling lists

Even if you opt out of marketing communications, we may still contact you for transactional or service-related purposes.

4. Photos & Service Documentation

As part of providing services, we may take before-and-after photos or videos of serviced appliances or work areas for operational purposes, including:

documentation of work performed
quality assurance
internal records
warranty, insurance, or dispute resolution

Photos or videos are not used for marketing or promotional purposes unless you provide explicit, separate consent.

5. Sources of Information

We collect information from:

you directly (forms, calls, messages, bookings)
service providers acting on our behalf (CRM, analytics, SMS platforms, payment processors)
third-party sources where permitted by law
cookies and similar technologies

6. Sharing of Personal Information

We do not sell, rent, or trade Personal Information.

We may share information with:

service providers necessary to operate our business
contractors or technicians performing services
affiliates under common ownership, where permitted
legal authorities when required by law

All third parties are required to protect your information.

7. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

documentation of work performed
quality assurance
internal records
warranty, insurance, or dispute resolution

You can control cookies through your browser or device settings. Disabling cookies may affect certain features.

8. Session Replay Technology

We use session replay technology to understand how users interact with our Site. This may record actions such as scrolling, clicks, navigation paths, and cursor movements.

Session replay data is used for:

quality assurance
customer support
fraud prevention and security
site optimization

This data may be collected and stored by third-party service providers acting on our behalf.

9. Chatbot Technology

We use chatbots and virtual assistants to provide customer support. When you interact with a chatbot:

information you provide is collected
chat transcripts may be stored
conversations may be reviewed for quality, training, and security

Chats may be escalated to a human representative when necessary.

10. Advertising & Online Tracking

We and our authorized partners may collect information across devices and platforms to measure advertising performance and deliver relevant marketing.

Advertising and tracking preferences are device- and browser-specific and must be managed separately on each device or browser you use.

11. Managing Your Preferences

You may manage your preferences at any time:

opt out of marketing emails via unsubscribe links
opt out of SMS by replying STOP
request changes to call preferences by contacting us

12. Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure, and you use the Site and Services at your own risk.

13. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. Accessing third-party sites is at your own risk.

14. Children’s Privacy

Our Services are intended for adults. We do not knowingly collect Personal Information from children under 16 years of age. If such information is identified, it will be deleted.

15. International Data Processing

Your information may be processed or stored in the United States or other jurisdictions where our service providers operate.

16. Disclaimer

This Privacy Policy describes our general privacy practices and does not create contractual rights beyond those provided by applicable law. We cannot guarantee absolute security of electronic data transmissions.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective when posted. Continued use of the Site or Services constitutes acceptance of the revised policy.

18. Access, Correction & Requests

You may request access to, correction of, or deletion of your Personal Information by contacting us using the information below.

19. Contact & Official Correspondence

Pro Appliance Repair

Phone: 919-948-3696
Email: [insert [email protected]]

Mailing Address for Official Requests:
Pro Appliance Repair

[Insert Street Address]
[City, State, ZIP Code]
United States